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Custom Freshservice Integration Apps

ITSM integration apps for Freshservice that sync incidents and changes with Azure DevOps, Jira, ClickUp, Monday.com, Asana, Trello, GitHub, GitLab, Slack, and Sticky Notes.

10 integration apps available

How Most Integrations Work

Apps like Azure DevOps, Jira, ClickUp, Monday.com, Asana, Trello, GitHub, and GitLab follow the same core workflow inside Freshservice.

  1. 01

    Create

    Create a new work item, issue, task, or card directly from the Freshservice ticket sidebar.

  2. 02

    Link

    Search and link an existing item so the ticket and remote work stay connected.

  3. 03

    Sync

    Comments and file attachments sync both ways between the ticket and the linked tool.

  4. 04

    View

    See the full linked items list in the app without leaving the ticket.

Freshservice Integration Apps

Browse custom Freshservice apps built for marketplace and private deployment. Most project tools share the create, link, sync, and linked-list workflow described above.

Freshservice Azure DevOps Integration screenshot
Azure DevOps

Azure DevOps Integration

Create and link Azure DevOps work items from incidents. Sync comments and files both ways, and view linked work items in the app.

From the incident sidebar, agents can create a new Azure DevOps work item directly, or link an existing one. Comments and file attachments sync between the incident and Azure DevOps. A linked work item list stays visible in the app so agents always see related work without leaving the helpdesk.

Key Features

  • Create a new Azure DevOps work item directly from the incident
  • Link an existing Azure DevOps work item to the incident
  • Bi-directional sync of comments and file attachments
  • View the linked work item list inside the sidebar app
  • Secure OAuth authentication and field mapping
Freshservice Jira Integration screenshot
Jira

Jira Integration

Create and link Jira issues from incidents. Sync comments and files both ways, and view linked issues in the app.

From the incident sidebar, agents can create a new Jira issue directly, or link an existing one. Comments and file attachments sync between the incident and Jira. A linked issue list stays visible in the app so agents always see related work without leaving the helpdesk.

Key Features

  • Create a new Jira issue directly from the incident
  • Link an existing Jira issue to the incident
  • Bi-directional sync of comments and file attachments
  • View the linked issue list inside the sidebar app
  • Secure OAuth authentication and field mapping
Freshservice ClickUp Integration screenshot
ClickUp

ClickUp Integration

Create and link ClickUp tasks from incidents. Sync comments and files both ways, and view linked tasks in the app.

From the incident sidebar, agents can create a new ClickUp task directly, or link an existing one. Comments and file attachments sync between the incident and ClickUp. A linked task list stays visible in the app so agents always see related work without leaving the helpdesk.

Key Features

  • Create a new ClickUp task directly from the incident
  • Link an existing ClickUp task to the incident
  • Bi-directional sync of comments and file attachments
  • View the linked task list inside the sidebar app
  • Secure OAuth authentication and field mapping
Freshservice Monday.com Integration screenshot
Monday.com

Monday.com Integration

Create and link Monday.com items from incidents. Sync comments and files both ways, and view linked items in the app.

From the incident sidebar, agents can create a new Monday.com item directly, or link an existing one. Comments and file attachments sync between the incident and Monday.com. A linked item list stays visible in the app so agents always see related work without leaving the helpdesk.

Key Features

  • Create a new Monday.com item directly from the incident
  • Link an existing Monday.com item to the incident
  • Bi-directional sync of comments and file attachments
  • View the linked item list inside the sidebar app
  • Secure OAuth authentication and field mapping
Freshservice Asana Integration screenshot
Asana

Asana Integration

Create and link Asana tasks from incidents. Sync comments and files both ways, and view linked tasks in the app.

From the incident sidebar, agents can create a new Asana task directly, or link an existing one. Comments and file attachments sync between the incident and Asana. A linked task list stays visible in the app so agents always see related work without leaving the helpdesk.

Key Features

  • Create a new Asana task directly from the incident
  • Link an existing Asana task to the incident
  • Bi-directional sync of comments and file attachments
  • View the linked task list inside the sidebar app
  • Secure OAuth authentication and field mapping
Freshservice Trello Integration screenshot
Trello

Trello Integration

Create and link Trello cards from incidents. Sync comments and files both ways, and view linked cards in the app.

From the incident sidebar, agents can create a new Trello card directly, or link an existing one. Comments and file attachments sync between the incident and Trello. A linked card list stays visible in the app so agents always see related work without leaving the helpdesk.

Key Features

  • Create a new Trello card directly from the incident
  • Link an existing Trello card to the incident
  • Bi-directional sync of comments and file attachments
  • View the linked card list inside the sidebar app
  • Secure OAuth authentication and field mapping
Freshservice GitHub Integration screenshot
GitHub

GitHub Integration

Create and link GitHub issues from incidents. Sync comments and files both ways, and view linked issues in the app.

From the incident sidebar, agents can create a new GitHub issue directly, or link an existing one. Comments and file attachments sync between the incident and GitHub. A linked issue list stays visible in the app so agents always see related work without leaving the helpdesk.

Key Features

  • Create a new GitHub issue directly from the incident
  • Link an existing GitHub issue to the incident
  • Bi-directional sync of comments and file attachments
  • View the linked issue list inside the sidebar app
  • Secure OAuth authentication and field mapping
Freshservice GitLab Integration screenshot
GitLab

GitLab Integration

Create and link GitLab issues from incidents. Sync comments and files both ways, and view linked issues in the app.

From the incident sidebar, agents can create a new GitLab issue directly, or link an existing one. Comments and file attachments sync between the incident and GitLab. A linked issue list stays visible in the app so agents always see related work without leaving the helpdesk.

Key Features

  • Create a new GitLab issue directly from the incident
  • Link an existing GitLab issue to the incident
  • Bi-directional sync of comments and file attachments
  • View the linked issue list inside the sidebar app
  • Secure OAuth authentication and field mapping
Freshservice Slack Integration screenshot
Slack

Slack Integration

Send incident notifications to Slack channels and create incidents from Slack messages.

Keep teams in the loop. Route incident alerts to the right channels, collaborate in Slack, and convert important messages into trackable incidents.

Key Features

  • Real-time incident alerts in Slack channels
  • Create incidents from Slack messages
  • Channel-based routing rules
  • Rich notification formatting
  • Two-way conversation threading
Freshservice Sticky Notes App screenshot
Sticky Notes

Sticky Notes App

Add private and shared sticky notes on incidents for agent context and handoffs.

A lightweight sticky notes app for agents. Capture quick context, internal reminders, and handoff notes without cluttering the incident conversation.

Key Features

  • Private and shared sticky notes on incidents
  • Color-coded notes for priority and context
  • Quick add and edit from the agent sidebar
  • Search and filter notes by incident
  • Secure per-agent and team permissions

Need a custom Freshservice integration?

I build marketplace-ready and private Freshservice apps tailored to your team's workflows.

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Frequently Asked Questions

Common questions about Freshservice integration apps.

How do Freshservice integrations like Azure DevOps or Jira work?
From the Freshservice sidebar, agents can create a new work item or issue directly, or link an existing one. Comments and files sync both ways, and the linked items list stays visible in the app.
What Freshservice integrations have you built?
I have built custom Freshservice apps for Azure DevOps, Jira, ClickUp, Monday.com, Asana, Trello, GitHub, GitLab, Slack, and Sticky Notes. Most project tools share the same create, link, sync, and linked-list workflow.
Can you build a custom Freshservice integration for my team?
Yes. I develop custom Freshservice marketplace and private apps tailored to your workflows, field mappings, and business rules. Contact me to discuss your integration requirements.

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